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89042262
Call center organizational strength and strategic management What operators and managers need to know ~ View operations from
77% of respondents would recommend this to a friend
Item #:
89042262
SGD 78
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Our Top Logistics Partners
Call centers are used by operators, who are the only customer contact point, as a strategic weapon to use conversation to enable customers to use their products and continue to use them.
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What Stands Out
Comprehensive Insights
This book provides in-depth knowledge on call center operations, guiding operators and managers to analyze conversations and data effectively for strategic improvement.
Strategic Management Focus
Focuses on the interplay between organizational strength and strategic management, equipping call center leaders with the tools necessary to enhance performance and efficiency.
Practical Framework
Offers a actionable framework for tracking service positioning, enabling proactive decision-making and fostering a culture of continuous improvement within call center teams.
Product Details
| Publisher | u30adu30e3u30eau30a2u6559u80b2u51fau7248 |
| Publication date | November 30, 2013 |
| Edition | First Edition |
| Language | Japanese |
| Print length | 171 pages |
| ISBN-10 | 4907129033 |
| ISBN-13 | 978-4907129033 |
| Item Weight | 400 g |
Who Should Buy?
-
Managers in Call Centers
This book provides managers with insights on improving operational efficiency and strategic decision-making in call centers.
-
Business Analysts
Analysts can leverage the methodologies discussed to evaluate performance metrics and enhance service delivery in call centers.
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Training Facilitators
Facilitators will find practical strategies for training staff on effective communication and operational processes within call centers.
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Small Business Owners
Small business owners may not find the strategies applicable due to differing operational scales and complexities.
Product Description
Call center organizational strength and strategic management What operators and managers need to know ~ View operations from conversationsnumbersphenomena ‐SPT RService Positioning Tracking~ Hardcover – November 30, 2013
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SGD 78
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PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
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Fastest cross-border delivery
Features & Benefits
- Transform your call center into a strategic asset.
- Enhance customer satisfaction and retention.
- Focus on long-term profitability through effective management.
- Learn the operational differences between Japan and Western call centers.
- Gain valuable insights on managing call center performance.
- Unlock the potential for improved customer engagement and loyalty.
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